Support
Jas Wallet Support
If you have questions about Jas Wallet, account access, security settings, app functions, or data deletion, our support team is ready to help.
How to Reach Us
- Email: support@jasaim.kz
- Telegram: t.me/bflabnu/17
- Website: jasaim.kz
- Product: Jas Wallet
- Operator: LLP "JASAIM (ЖАСАЙМ)"
- BIN: 220740044795
When contacting support, it is helpful to include your device model, platform, app version, and a brief description of the issue.
Topics You Can Contact Us About
- Problems with sign-in, registration, and account access;
- Errors related to profile data, user data, or security settings;
- Questions about app access, account security, QR features, and camera usage;
- Questions about turnstile access, phone-based entry, and related access scenarios;
- App errors, crashes, and unstable performance;
- Questions about privacy policy and account deletion.
Expected Response Time
Our team aims to respond within a reasonable time. If a request requires technical verification or additional confirmation, processing may take longer.
- An initial response is usually provided on business days;
- Complex technical cases may require additional review;
- For account deletion requests, please mention this clearly in the subject line.